ATTENTION: To our loyal patients, because we care about your health and well being and want to do our part to help control spread of Corona virus, we have cancelled all appointments for routine care until we are directed to re-open by the Governor and the KY State Board of Health. While we hope that we do not have to be closed for this long, we anticipate that we may be unable to perform any routine dentistry for 8-12 weeks. This was not an easy decision but it comes at the request of the of the Governor of Kentucky, the Kentucky Board of Health, the KDA, ADA and CDC. The recommendation comes in part to prevent spread but to also help divert needed medical protective gear, that is in high demand but in short supply, to the hospitals and clinics where it is needed most.
Update May 1, 2020
Stay tuned everyone! Important update next week on Monday. We will be opening back up soon! There will be some changes in protocols but we will be sure to keep you all informed. Can’t wait to get back to providing your care again!
Update April 27th, 2020
True Dental Emergencies and Dental Advice
We will have a team member available by phone between the hours of 9am-1pm on our regular business days for questions or dental advice. Dr. Schussler will be available to address true dental emergencies on a patient by patient basis. An emergency that might require care includes, but is not limited to, the following: trauma to the mouth or teeth, swelling, tooth pain that can’t be controlled with over the counter medication. Please call our office or the after hours line first to find out if you need to be seen before visiting a local emergency room or before coming to the office.
We Will Inform You About Any Changes As They Occur
We realize this is not ideal for anyone but we also know that by taking these precautions now, it may allow us to get back to providing you with the excellent care you have always received. Please do not hesitate to call us with any questions. We will keep you updated as further information is known. If you have liked us on Facebook or follow us on Instagram, updates will also be posted there. Until then, be well and stay safe.
Contact Us (859-689-1105) For More Information
About Tri-State Family Dentistry
Tri-State Family Dentistry is dedicated to providing the highest quality dental care possible. Being privately owned since 2009, we don’t experience the corporate pressure that other dental practices have to hit certain revenue numbers. You will never be ‘sold’ dentistry at Tri-State Family Dentistry. After we explain your treatment options, you can make your own decisions.
The Rest of the Updates
Update April 24, 2020
Good afternoon Tri-State Family. Many of you have probably seen the report or heard that the governor is allowing dentistry to be open as early as Monday, April 27. That being said, our office is still actively working to procure enhanced PPE to keep you and our team members safe, and developing our final protocols to allow for safe, social distancing, check-in and wait procedures as well as air purification. You have all been very patient and we do appreciate that very much. We are awaiting more guidelines from the ADA, KDA, CDC and Governor Beshear/Dr. Stack in the coming days as these final protocols are put into place. Our plan is to open as soon as we can but not until we can make certain that it is safe for everyone and that we have proper protective gear. If you have an appointment in the coming days/weeks, please wait to hear from us as to whether we will be open on that day or not. If you have been waiting to be seen, we will contact you to arrange a time for you to be scheduled. Please wait for us to call you and watch for our number. We will be in touch soon. We have missed you and look forward to being able to start providing your care again very soon. These are still unprecedented times and we are still figuring out this “new normal.” We continue to ask for your patience as we navigate our way. Thank you all again and we hope to see you soon.
Update April 21, 2020
April 14, 2020
April 6, 2020
March 30, 2020
Update March 26, 2020
March 23, 2020
March 16, 2020
To our wonderful and loyal patients, today we made the very difficult decision, in the interest of both social distancing, protecting you and protecting our team, to close the office for all procedures except emergency care until March 30 at 8am. We will be available for emergencies on a patient by patient basis and will be available by phone 5 days a week to answer questions and help you make a decision as to the need for being seen. Understand that this is a fluid situation and that the closure could be for only two weeks but could also last longer if conditions are not improving or mandates from local or federal governments are placed. We do apologize for this great inconvenience but appreciate your understanding as we navigate through this together. Thank you so much for your patience and understanding.
March 15, 2020
As you have probably been following, many places are being closed or severely restricted to allow all of us to practice “social distancing.” This, as you know, is to help prevent or slow the spread of the COVID19 Coronavirus. To aid in this practice, we ask that, if you have an appointment, you come alone to your appointment whenever possible unless you are bringing a minor child or other family member that requires transportation or assistance. Please do not bring friends, other children or family members to appointments so as to keep our lobby available for distance from others. If you do bring other children, you may be asked to reschedule or to wait with them in your vehicle until the appointment is completed. We ask for your patience with this temporary inconvenience. In addition, if you would prefer to wait in your car for your appointment, you may do so. Please let us know that you are here and we can call you on your cell phone when we are ready to take you back for your appointment.
We have also temporarily removed the Keurig machine and disabled the drinking fountains to remove another point of community spread. If you desire to have some water or coffee/tea/cocoa, please ask and one of our team members will be happy to assist you with this. We have also removed all paper goods, magazines and books from the lobby for the same reasons. Please plan for this for the time being.
As always, your care and safety is our number on priority. There may come a time where we will have to close temporarily or only be available for emergency care only. Rest assured we will be here for you until that and if/when that happens. Until then, be safe.
March 13, 2020
As a follow up to our post yesterday we would like to add some additional information and ask for some additional concessions. If you have an appointment for yourself, we ask that you please try to come alone to limit traffic in the waiting room and help prevent community exposures as the status of the virus locally is unknown. Please try to not bring additional adult family members, minor children, friends if it can be avoided. If you have multiple family members scheduled, please try to only bring the family members appointed. We are cleaning the lobby, chairs, fabric, etc between each patient but understand that we can’t possibly get every single surface. If this is not possible, again, we will allow you to reschedule your appointment(s). We realize this might be an incovenience but if it allows us to minimize or eliminate community spread risk to others, both patients and our team members, it is what will be necessary. Please feel free to reach out to us with any questions or concerns. Be well.
March 12, 2020
In light of the new developments related to Coronavirus, COVID19, and the closing of Boone County Schools, we know you will all have some questions. Until further notice, we will remain open for your care for you and your families. We will continue our use of universal precautions, which include use of our masks, gloves, surface barriers and disinfection procedures as per OSHA and CDC guidelines. That being said, with the mask and glove shortages, there may come a time where the office may have to close or limit treatment to emergency care only. We understand this might be inconvenient but also want to make sure our patients and our team members are protected. If that time comes, we will notify you as quickly as possible to make arrangements for care.
In addition, we will be taking temperature readings on all patients presenting to the office, effective immediately. If you have a fever, you will be asked to reschedule once you are completely fever free. If anyone in your household has or recently has had fever, we also ask that you please reschedule your appointment(s) until everyone is fever free without medication. If you have a cough, runny nose, sore throat or generally don’t feel well, please reschedule. If you have traveled outside the US on a cruise or to areas that have had high infection rates, we also ask that you reschedule. We will be suspending missed appointment/short notice cancellation fees for the next 45 days to accommodate these requirements.
We want you to know that we are here and will be seeing patients as we can and are allowed to do so. Please stay safe.